Does illpumpyouup replace products? - IllPumpYouUp.com

Ehothouse · (#1)

I just received Universal Nutrition Storm today from illpumpyouup, when i opened it up the stuff was as hard as a rock. Will ipyp replace the storm?

RoaringMad Mac · (#2)

Before returning any merchandise please send us your order number and items you will be returning for return authorization. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 14 days of your receipt of shipment. A 20% restocking fee will be applied to returns after 14 days. We cannot issue credit if the product has been damaged, opened and/or used. There are no refunds on shipping charges for returned items.

No refunds, exchanges, or store credit on fitness equipment.

800.940.2911

Ehothouse · (#3)

Thanks for the reply. i've emailed and called customer support, they haven't gotten back to me yet. I don't think i can return it since its been opened. But after i opened it i saw the powder was rock hard, couldnt even pull the scooper out lol.

jwood819 · (#4)

If ipyu.com will not take it back, try contacting the manufacturer, most of the time they will replace the product if it is deffective when you get it.

Ehothouse · (#5)

ty jwood ill try that

jwood819 · (#6)

your welcome, any time

onetiredkris · (#7)

ill call both ipyu and manufacturer and demand to know whos going to buy it back (return shipping and everything or else is small claims court). i dont agree with if you opened it you cant return it policy, because you had to open it to find out you were sold faulty products.

RoaringMad Mac · (#8)

I know this is old but I don't think Pete has a problem having things returning money giving a credit.

Hope this got resolved.

antihero · (#9)

Quote:

Originally Posted by Ehothouse

Thanks for the reply. i've emailed and called customer support, they haven't gotten back to me yet. I don't think i can return it since its been opened. But after i opened it i saw the powder was rock hard, couldnt even pull the scooper out lol.

If IllPumpYouUp does not take it, then contact Universal Nutrition. They will get this fixed up for you. If you need contact information for the company, just let me know.